Refund Policy – Royalway.dk

1. General Refund Terms Royalway.dk (“Royalway”) strives to provide reliable transportation services. However, in instances where services are canceled or altered, the following refund policy will apply.

2. Cancellations and Refund Eligibility

2.1 Cancellation Terms Cancellations made more than 24 hours prior to the scheduled pickup time are eligible for a full refund. Cancellations made within 24 hours of the scheduled pickup time or no-shows are non-refundable.

2.2 Ride Modifications Changes to rides after booking confirmation, including upgrades, additional services, or route modifications, may incur additional charges. Such charges are non-refundable unless explicitly stated otherwise by Royalway.

3. Refund Requests Refund requests must be submitted through the Royalway customer service portal or via email at hello@royalway.dk within seven days following the scheduled pickup date.

4. Processing Time Refunds are processed within 7 to 14 business days after approval. Refunds will be credited back to the original payment method used for the booking.

5. Exceptional Circumstances In cases of cancellations or service disruptions due to circumstances beyond Royalway’s control, such as severe weather, strikes, or other force majeure events, refunds will be reviewed on a case-by-case basis.

6. Disputed Charges Any disputed charges must be reported immediately, but no later than 30 days after the invoice issuance. Royalway will investigate and respond to disputes promptly.

7. Contact Information For refund-related inquiries, please contact our customer service team:

• Email: hello@royalway.dk

• Phone: +45 53 34 18 99

8. Changes to Refund Policy Royalway reserves the right to amend this refund policy at any time. Users will be notified of significant changes via email or updates on the Royalway website.

Version: Copenhagen, April 2025