Frequently Asked Questions — Royalway.dk
Your trusted answers for luxury chauffeur, limousine, and transfer services in Denmark & Sweden.
Tailored for discerning travellers, busy executives, and VIP guests who expect more than just a ride.
General Booking & Payments
How do I make a booking with Royalway?
Booking your chauffeur or limousine van is simple. Use our secure online booking system, choose either hourly or distance-based hire. For hourly bookings, the fare includes up to 20 kilometers of travel per booked hour — ensuring flexibility and comfort within your reserved time. Add your details and any special requests, and receive instant confirmation by email — so you know your journey is in safe hands. If you want to see the details of booking, you can check the How It Works.
Can I change or cancel my booking?
Yes — our flexible policy allows you to reschedule or cancel with advance notice. We understand plans change, so just reach out to us as early as possible and we’ll adjust your booking smoothly.
How do I pay for my chauffeur service?
We accept all major credit cards and secure online payments. For repeat travellers and corporate clients, we also offer dedicated account billing with consolidated invoicing for your convenience.
Is full payment required upfront?
For most bookings, a deposit is required to secure your slot — the balance is settled after the service is complete for hourly or full-day hire. For distance-based bookings, full payment may be requested in advance for a seamless experience.
Are your prices fixed?
Absolutely — the price you see is the price you pay. Every quote includes taxes, tolls, and agreed waiting time. With Royalway, there are no hidden extras or surprise charges — just transparent, honest rates.
Do you charge extra for luggage?
Never — our executive-class limousine vans are selected specifically for their generous luggage capacity. Whether you’re carrying business equipment, cruise-size cases, or shopping bags, it’s all included.
How far in advance should I book?
We recommend booking at least 24 hours ahead, especially for popular routes like airport or cruise port transfers. However, we’re known for accommodating same-day and last-minute bookings whenever possible.
Do you offer corporate accounts?
Yes — we work closely with executive assistants, travel managers, and corporate concierge teams to provide seamless billing and priority booking for repeat business.
Can I request a chauffeur who speaks my language?
Of course — our chauffeurs are multilingual and trained to provide a comfortable, clear experience for international guests. Just let us know your preference when booking.
Where can I see my booking details?
Once confirmed, you’ll receive a detailed email with all your trip info. Our support team is available 24/7 to help with any updates or special requests.
What areas do you cover with your chauffeur service?
Royalway proudly serves Copenhagen, Aarhus, Odense, Malmö, Gothenburg and the surrounding regions — perfect for local transfers or longer city-to-city journeys.
What’s the difference between hourly and distance-based bookings?
Hourly hire gives you your own professional chauffeur and limousine van at your disposal for flexible trips and multiple stops. Distance-based bookings are best for fixed routes with transparent point-to-point rates.
Can I hire a chauffeur for a whole day?
Yes — our full-day chauffeur hire is popular with business travellers, families, and VIPs who value freedom, privacy, and comfort all day long.
Do you offer chauffeur services for weddings or special events?
Absolutely — we specialise in elegant limousine van services for weddings, galas, red-carpet events and any special occasion where you want to arrive in style.
What vehicles are in your luxury fleet?
Our fleet includes spacious, executive-class limousine vans like the Mercedes V-Class, plus premium sedans and SUVs — all meticulously maintained for your comfort and safety.
Are your chauffeurs background-checked and trained?
Yes — every Royalway chauffeur is professionally licensed, thoroughly vetted, and trained in local routes and discreet service for high-profile clients.
Can I choose my preferred vehicle?
Of course — simply select your preferred limousine van or sedan when booking. If you’re unsure, our team is happy to advise on the best fit for your needs.
Do you provide child or booster seats?
Yes — we offer complimentary, age-appropriate child seats for families travelling in our vans. Just let us know when you book.
Is Wi-Fi available during the ride?
Yes — complimentary Wi-Fi can be arranged in your limousine van on request, perfect for business travellers who need to stay connected.
Can I book sightseeing tours with a private chauffeur?
Absolutely — our chauffeur service is ideal for personalised city tours, luxury shopping trips, or cultural excursions in Denmark and southern Sweden.
Royalway: Chauffeur & Limousine Service in Copenhagen
Royalway Copenhagen Limousine Service can supply you with whatever type of chauffeur driven service you may require.
Airport Transfers
Arrive or depart stress-free with Royalway’s airport transfer Copenhagen service. Meet & greet and luxury vehicles ensure a seamless experience every time. … Show More
Corporate Travel
Keep your business on track with professional corporate chauffeur services. Punctual, discreet, and tailored for executives who value privacy and time. … Show More
Cruise Port Transfers
Step off your cruise in style. Our cruise port limousine service offers smooth transfers between Copenhagen’s terminals and your next destination. … Show More
Roadshows & Events
Impress clients and stay on schedule with bespoke roadshow and VIP event transport. Multilingual chauffeurs and local expertise, every step of the way. … Show More
Sightseeing & Tours
Discover Denmark with our private chauffeur-guided sightseeing tours. Luxury, local insight, and a personal touch make every mile memorable. … Show More
Security & Privacy
Travel with confidence. Royalway’s chauffeur services prioritise your safety and discretion, offering enhanced security options for VIP clients. … Show More
Which airports do you cover for transfers?
We serve Copenhagen Kastrup (CPH), Roskilde, Aarhus, Odense, Malmö, and Gothenburg airports — and we can coordinate with private jet terminals upon request.
Where will my chauffeur meet me at the airport?
Your chauffeur will meet you directly in the arrivals hall with a clear sign, assist you with your luggage, and escort you to your waiting limousine van or executive car.
What happens if my flight is delayed?
No need to worry — our operations team tracks your flight in real-time and adjusts your pick-up time accordingly so you’re never left waiting.
How much waiting time is included?
For all airport transfers, we include 60 minutes of complimentary waiting time after landing. This gives you plenty of time to clear customs and collect your bags.
Can I book a round-trip airport transfer?
Yes — many guests prefer to book their arrival and departure transfers at once. You’ll get one seamless itinerary with all details confirmed.
Do you operate your airport chauffeur service 24/7?
Absolutely — we’re ready for early morning arrivals, late-night departures, or last-minute changes, any day of the year.
Can you handle groups with large luggage?
Yes — our spacious Mercedes V-Class vans are designed to accommodate multiple passengers and extra luggage with ease.
Do you provide VIP meet & greet?
Yes — our standard airport chauffeur service includes discreet meet & greet, but we can also coordinate VIP lounge pickups or security escort if required.
Is your airport transfer better than a taxi or rideshare?
Yes — you’ll enjoy fixed pricing, a luxury vehicle, and a highly trained chauffeur who knows the local airport layout and traffic patterns.
Can I add extra stops on the way to or from the airport?
Yes — just let us know when booking or discuss it with your chauffeur on the day. We’re happy to adapt to your plans.
Which cruise ports do you serve?
We provide transfers to and from Copenhagen’s main cruise terminals (Oceankaj, Langelinie, Nordre Toldbod), plus Aarhus, Odense/Nyborg, Malmö, Ystad, and Gothenburg.
Where will my chauffeur meet me at the cruise port?
Your chauffeur will be waiting at the terminal entrance, ready to help with luggage and guide you to your luxury van or car.
Do you monitor my ship’s arrival or departure time?
Yes — we coordinate with your cruise line’s schedule in real time, so whether you disembark early or late, your chauffeur will be ready.
Do you have space for cruise luggage?
Yes — our limousine vans are ideal for passengers with large suitcases, shopping bags, and special items.
Do you provide cruise port transfers to the airport?
Yes — direct transfers from the cruise port to Copenhagen Airport or any local hotel are our specialty.
Can I book a limousine van for my cruise transfer?
Yes — many families and groups prefer our spacious executive vans for maximum comfort and luggage capacity.
Do you handle group cruise transfers?
Absolutely — we can arrange multiple vehicles for large groups, family reunions, or VIP delegations arriving together.
Is your cruise port service available 24/7?
Yes — whether your ship arrives at dawn or late at night, our chauffeurs will be ready and waiting.
How do I book a cruise port transfer?
It’s simple — use our online system, add your ship name, terminal, and timings, and we’ll handle the rest. If you want to see the details, you can visit the How It Works.
Are cruise port transfers eco-friendly?
Yes — like all Royalway services, our cruise port transfers are fully carbon offset for responsible luxury travel.
Do you offer city-to-city transfers across Denmark and Sweden?
Yes — we specialise in smooth rides between Copenhagen, Aarhus, Odense, Malmö, Gothenburg and surrounding regions.
How is pricing structured for city-to-city rides?
You can choose distance-based rates for point-to-point travel, or hourly if you prefer flexibility for stops and meetings along the way.
Can I hire a chauffeur for multiple stops during my trip?
Yes — hourly hire is perfect for roadshows, business trips with meetings in different cities, or sightseeing detours.
Do you provide city-to-city limousine van service?
Absolutely — our executive vans are ideal for families, corporate groups, or travellers with extra luggage.
Can I work or relax during the ride?
Yes — our spacious vans include bottled water, privacy, and optional Wi-Fi so you can stay productive or unwind.
Can I make changes to my route while on the road?
Of course — our chauffeurs are flexible and ready to adjust your itinerary as needed.
Are your chauffeurs familiar with all major routes?
Yes — our team knows the best roads for each destination, ensuring you avoid unnecessary delays.
Do you provide cross-border chauffeur service?
Yes — cross-border trips to southern Sweden are a core part of our city-to-city service.
Is your city-to-city chauffeur service available 24/7?
Yes — you can travel anytime, whether it’s an early morning start or a late-night return.
How do I book a city-to-city ride?
Book online in just a few steps, or contact our team for a tailored quote for complex itineraries. If you want to see the details of booking, you can visit How It Works.
Safety, Privacy & Sustainability
Are Royalway chauffeurs security-vetted?
Yes — every chauffeur is background-checked and trained to uphold strict confidentiality for VIP clients.
Is my personal travel information safe?
Absolutely — we handle all client data securely and never share your details.
Do you provide child safety seats?
Yes — age-appropriate seats are available on request for families travelling with children.
What safety measures do your vehicles follow?
Our entire fleet is cleaned daily, serviced regularly, and meets strict safety standards for premium travel.
How do you handle unexpected issues?
You’ll have direct contact with your chauffeur and our operations team is available 24/7 to resolve any concerns.
Do you offer additional security arrangements?
Yes — we work with trusted security professionals for high-profile guests who need extra protection.
Are your vehicles non-smoking?
Yes — all our executive vans and cars are 100% smoke-free for your comfort.
How does Royalway support sustainability?
Every journey is carbon-offset — you can travel in luxury knowing your trip has a lighter footprint.
Do your vehicles meet European emissions standards?
Yes — our fleet complies with the highest emissions and safety regulations in Denmark and the EU.
Are you licensed and insured for VIP transport?
Yes — Royalway holds all required licenses and insurance for professional chauffeur services for executives and VIPs.
Need More Details
Contact us anytime — we’re ready 24/7.